Now Hiring: Parts Manager at Warhorse Camp Hill
Warhorse Camp Hill is seeking a dynamic and experienced Parts Manager to lead our Parts & Accessories (P&A) department. The ideal candidate will possess strong leadership and sales management skills, experience with retail sales and inventory management, and a passion for the powersports industry. This role requires the ability to manage employees and operations efficiently while providing exceptional customer service.
**Key Responsibilities:**
- **Leadership & Management:**
- Manage employees and operations of the Parts & Accessories department.
- Provide training, coaching, and development for a high-performance sales team.
- Establish departmental work schedules, balancing workloads with departmental needs.
- Evaluate and counsel department employees, maintaining performance records.
- Assist the General Manager with recruiting, interviewing, hiring, and terminating employees.
- **Sales & Customer Service:**
- Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking, and other duties to promote efficient department functioning.
- Resolve difficult customer problems in a courteous and professional manner.
- Set-up and maintain a smooth-running, efficient P&A department.
- Grow the volume of P&A sales and maintain budgeted revenue and expense objectives.
- **Inventory Management:**
- Identify correct part numbers specific to a motorcycle/powersport vehicle.
- Ensure P&A personnel are well trained and available when needed.
- Review all stock orders to ensure a fast-moving, balanced inventory of Parts & Accessories.
- Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
- Supervise and maintain an accurate, up-to-date inventory management and control system.
- Generate and review inventory and Open to Buy (OTB) reports.
- **Operations & Systems:**
- Become familiar and efficient with all phases of the computer system required for service and parts management.
- Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
- Ensure employees keep a clean and orderly department.
- Maximize return on investment of parts inventory.
- Provide reports to the General Manager, as requested.
- Develop monthly and annual objectives for the department in collaboration with the General Manager.
- Plan and execute exceptional promotions to attract both new and existing customers to the dealership.
**Qualifications:**
- Strong leadership skills.
- Strong sales and sales management skills.
- Experience with retail sales and inventory management.
- Previous experience in developing and coaching a high-performance sales team.
- Prefer knowledge and experience with servicing vehicles and other products sold by the dealership, or the ability to quickly learn them.
- Experience with Point-of-Sale and Parts & Service management computer software, or the ability to quickly learn.
- Computer literate and proficient with Microsoft Office Suite, along with general email/internet skills.
- High School Diploma or equivalent degree required; further education preferred.
- Physical requirements: use of both hands, frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material; standing and/or walking for extended periods; ability to balance and/or push an 800+lb motorcycle/powersports vehicle.
**Work Environment:**
- Potential exposure to battery acid, gasoline, chemical cleaning materials, or other toxic materials commonly found in a motor vehicle service department.
- Occasionally exposed to exhaust fumes or other airborne particles.
- Frequently works near moving mechanical parts.
Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to
gewing@warhorsecamphill.com or 484-888-6039
We look forward to welcoming a dedicated and skilled Parts Manager to our team at Warhorse Camp Hill.